Refund & Cancellation Policy

• Try the Studio plan free for 14 days. No card needed, nothing charged.
• Cancel any time in a few clicks. You keep access until the end of the period you paid for.
• Changed your mind? Ask within 14 days of your first payment, or of an annual renewal, and we refund it in full.
• Charged in error? We refund it, whenever you tell us.

The 14-day Studio trial needs no payment method and nothing is charged when it ends, so there is nothing to refund. A subscription starts only if you choose to subscribe.

You can cancel your subscription at any time by:

• going to Account settings → Billing → Manage subscription, which opens Stripe's secure billing portal;
• signing in at link.com, or using the link in any receipt email from Link, where SessionPlug payments are managed; or
• emailing support@sessionplug.com from your account email address.

When you cancel:

• your plan stays active until the end of your current paid period;
• you will not be charged again;
• your account then moves to the Free plan; and
• your account, projects and recordings are not deleted.

We confirm every cancellation by email. Keep that email; it is your proof of cancellation.

If you are not happy with SessionPlug, you can ask for a full refund:

• within 14 days of your first payment for a new subscription, monthly or annual; or
• within 14 days of an annual renewal charge.

To request it, email billing@sessionplug.com from your account email address, or contact Link support at support.link.com. You do not need to give a reason. When we issue the refund, the subscription ends and the account moves to the Free plan.

The guarantee applies once per customer for new subscriptions. It does not cover monthly renewals after your first month, or Agency plans, which follow the refund terms in your Agency agreement.

EU and UK consumers: you have a legal right to withdraw from a new subscription within 14 days of purchase. Our money-back guarantee gives you at least that right, in full, even if you have already used the Service. You can also withdraw by sending us any clear statement, for example an email to billing@sessionplug.com.

We will also refund you if:

• you were charged twice for the same period;
• you were charged after you had cancelled;
• you were charged the wrong amount because of a billing or system error; or
• a fault in SessionPlug stopped you from reasonably using the paid Service and we could not fix it within a reasonable time. In that case we refund a fair proportion of the fee for the affected period.

Outside these cases and the guarantee, monthly renewals and the unused part of an annual plan are not normally refunded after the 14-day window. You can cancel at any time to stop the next renewal.

We may also refund in other situations at our discretion. Nothing in this Policy limits rights you have under the consumer law of your country of residence.

SessionPlug payments are sold through Link, the merchant of record service operated by Stripe, so refunds are issued by Link to the original payment method, including any tax you paid. Approved refunds are normally issued within 5 business days. Link support may also issue refunds directly within 60 days of a payment in certain cases. Your bank may take 5 to 10 further business days to show it on your statement. We cannot refund to a different card or account.

If a renewal payment fails, we email you and Stripe retries the charge over the following days. You can update your card at link.com at any time. If payment still cannot be collected, paid features are paused and your account moves to the Free plan. Your content is not deleted.

If you do not recognise a charge, or think it is wrong, please email billing@sessionplug.com or contact Link support at support.link.com before contacting your bank. We reply within 2 business days and, where we got it wrong, refund straight away. That is faster for you than a bank dispute.

Bank disputes on SessionPlug payments are handled by Stripe as merchant of record. While a dispute is open we may pause paid features, and we may give Stripe relevant usage records to help it respond. Raising a dispute never limits your legal rights.

If we change the price of your plan, we email you at least 30 days before the new price applies at your next renewal. You can cancel before then to avoid the new price.

Day Passes are no longer sold. A Day Pass bought before 13 October 2026 gave 24 hours of Studio access and did not renew. Day Passes were not refundable once activated, except where the law requires otherwise.

Cancelling does not delete your account. To delete your account and data, use the deletion option in account settings where available, or email support@sessionplug.com. We handle deletion under our Privacy Policy. We keep invoices and payment records for as long as tax and accounting law requires.

MeetBee Ltd, Agora Business Centre, Level 2, Valley Road, Msida, MSD 9020, Malta

Billing Enquiries: billing@sessionplug.com

General Support & Privacy Enquiries: support@sessionplug.com

Payment and order support: Link, at support.link.com